The holidays are around the corner and I want to remind everyone that flight attendants are people, too. The same goes for gate, retail and any other kind of person that works in a service-oriented industry.
As I flew home yesterday, I encountered the first of several "attacks" and would like to do my part to put an end to anyone taking out their own fears on another person.
I promise you this isn't a post about griping.
A woman and her son stood in the back of the airplane looking around hoping to find seats together. Since there were none (seats together), the lady began to chew out the flight attendant for letting this happen. Since Southwest doesn't have assigned seating, the flight attendant couldn't tell people to move - all she could do was ask if anyone was willing to move.
The woman's son was 12 and he didn't look like he would suffer if he sat one person away from his mom.
I think the passengers would have been more willing to move if they had been asked nicely by the woman (the flight attendant did ask nicely). The woman kept demanding that everyone move.
The trouble was the only two seats left were middle seats. To compromise I said I would move as long as I could have an aisle seat.
Out of pressure from the mom, a man huffed and puffed and finally moved to the middle so I could move to the aisle of his row and the mom and her son could have two seats together.
Even after the woman got what she wanted, she continued to chew out the fight attendants because she said she had "called ahead and requested two seats together" (which doesn't happen on Southwest Airlines). The woman and her son ended up sleeping the entire flight so it didn't matter that they were sitting together.
Before take off, one of the flight attendants said to a man beside me, "I don't mean to be a pain, sir, but FAA regulations requires that you put your laptop under the seat in front of you during takeoff. "
The man replied, "Well you are a pain, but I'll do it."
I couldn't believe he said that - I could feel the fear coming out of his mouth.
When it was okay to move about the cabin, I got up and headed to the restroom. As I stood in line, I chatted with the flight attendants. After I got out of the restroom, I continued to chat. We had so much fun talking.
Not that talking can make up for what others have done - yet I felt like the 20 minutes we connected was uplifting for all involved - including myself.
As a result of my travel, I just wanted to take a moment to acknowledge that flight attendants are people too - and to be mindful that we are all human.
I invite you to keep the spirit of humanity in mind when you connect with another person and hopefully your kind interactions will be contagious.
How does your kindness show up when you're outside of your home? What does it look like to wrap every interaction with love and kindness?
I'd love to hear your comments and discoveries.